We generally receive and store any piece of information that you enter while using our website or what you give us via any other medium. This includes all that information that can be used to identify you, such as your first and last name, your telephone number, postal as well as email address, billing information and more. We may also request for information related to your hotel room preference and frequent flyer as well as car rental program details. You can at the same time choose not to give some or all of such information to us, however in general some pieces of information about you will be required for you to register with us as a member, for booking, to complete a traveler profile, to participate in a survey or contest or sweepstakes, or for asking us some question or for initiating other transactions via our website.
When you place in a reservation for someone else via this website, we will request for personal information as well as travel preferences for that individual(s). You should also obtain the consent from them prior to providing us their personal information as well as travel preferences, as any access to view or modify their information will be accessible via your account only.
We also may obtain both personal as well as non-personal information about you periodically from business partners, affiliated entities and other independent sources to add to our account details. Examples of information that we may receive include: updated delivery & address information, purchase history as well as demographic information. Depending on your privacy settings and that of your friends, we may make use of information that you provide to share with some social media provider in regards to your respective location for providing you all the relevant content.
We collect some information automatically about your computer whenever you visit this website. For instance, we will collect your IP address, details about Web browser, and about the referring website. We may also collect information about your online activity trends, such as all the trips viewed and the bookings made subsequently. Our reasons behind collecting this information automatically include customizing your experience and for inhibiting any frUSDulent activity.
We make use of sensitive billing information like cardholder name, Credit Card number and expiration date for executing the travel bookings that you conduct over our website. We make use of other details about you for following purposes: to provide you products and services that you request for in order to provide you with travel confirmation and other updates, to effectively manage your account that includes processing bills and providing notifications related to travel, to communicate generally with you, to respond to your questions as well as comments, to compute interest in and to improve our products, services and website, for notifying you about special offers & products or services that could be of interest to you, or to otherwise customize your usage of this website, for rewarding you as part of any such program that you choose to join, to seek for information from you, which includes surveys, for resolving disputes, collect fees or to troubleshoot problems, for preventing potentially prohibited/illegal activities, to enforce Terms & Conditions set forth by us, and also as otherwise has been described to you at the collection point.
We strive to make it easier for you to take benefit of travel-related opportunities over our website. The one way that we do this is by sending over email messages to you, which may contain information related to your travel-related interests. For instance, if you search for flight to New York (NY) on our website & have saved your itinerary details or otherwise not booked your travel as yet, we may send you a message via email for reminding you about your saved travel itinerary or about a special airfare to NY. We believe that these email messages will furnish you with useful information regarding travel-related special offers that are available via our website. Please note that you will have the opportunity to opt not to receive these email messages in any such email that are sent by us.
Independent vendors who provide services/functions on our behalf, which include CC processing, customer service, business analytics, survey distribution, marketing and also frUSD prevention. We may also give permission to independent vendors for collecting details on our behalf, as would be necessary to operate our website features or for facilitating the online advertising delivery that tailored as per your interests. These independent vendors have permission to and may collect necessary information only when it is required to perform their functions only and are not allowed to share or make use of the same for any other means. They also have to follow the same set of data security practices that we adhere to on our own.
Business partners associated with us with whom we may offer products or services jointly, or whose products and/or services may be offered through our website. You can always tell when an independent entity is involved with a product/service that you have requested for because their name will always be visible either with our brand name or all alone. If you wish to access these services that are completely optional, we may share details about you such as your personal details with them. Please note that we don’t control privacy practices of these independent business entities.
If you were directed to this website from some other website we may share some details about you with that routing website too. We have not formed up any limitation on the referring websites’ usage of your personal details and we would encourage you to review their privacy policies as well beforehand.
We may share your personal details with our corporate affiliates whenever the requirement for the same arises. This sharing also enables us to provide you with all essential information regarding products as well as services, both related to travel and to the ones that are not, which might of interest to you. To the extent that our company and corporate affiliates have the right to access to your information, they will follow all those practices that are at least as restraining as the practices as have been described in this document. They also will be in compliance with all applicable laws that govern transmission of promotional interactions and give you the option in any commercial email to opt out from all emails in the future.
In response to summons, court orders, or some other legal process for establishing or exercising our legal rights in order to defend against legal claims or as is otherwise required by the law. In such cases we would reserve the right to raise/waive off any legal objection/right that is available to us.
When we believe that it will be appropriate to initiate investigation, prevent or take action regarding illegal/suspected illegal activities; for protecting and defending the rights, property or security of our company or this very website, our customers or others and in accordance with our Terms & Conditions and other bound agreements.
In connection with some corporate transaction such as merger, divestiture, consolidation or sale of asset or in the unlikely bankruptcy event, some of the required information of the customers can be shared.
Other than what is described above you will be given notification when personal details about you are being shared with independent entities, and you will have access to an opportunity to opt not to have us disclose or share such information.
We may also share anonymous or aggregate information with independent entities, including advertisers as well as investors. For instance, we may tell our advertisers the total number of visitors that usually visit our website or the most popular hotels and vacation destinations. This information does not contain any personal information and is only used to develop content and other services that may be of interest to you.
Customers serving in the U.S. military, senior citizens, customers between the age of 16-25 or affected by bereavement, customers with disabilities or terminal illness may receive a discount off cancellation, refund or ticket change service fees under this policy, as described below:
Category Eligibility requirements Discounts off service fees provided under the EP policy
U.S Military Military e-mail address must be provided 100% discount off cancellation, refund or ticket change service fees
Customers directly affected by natural disasters. Natural disasters are considered major adverse events resulting from the natural processes of Earth (e.g. earthquakes, tsunamis, etc.) 100% discount off cancellation, refund or ticket change service fees
Bereavement (Immediate family – children, siblings, parents and grandparents) Letter from the funeral home is required 100% discount off cancellation, refund or ticket change service fees
Senior citizens (over 65 years of age) Driver’s license or state issued photo ID required 100% discount off cancellation and refund fees 50% discount off ticket change fees.
Youth (ages between 16 and 25) Driver’s license or state issued photo ID required 25% discount off ticket change fees
Customers with disabilities Doctor’s Note 100% discount off cancellation, 50% discount off refund or ticket change fees.
Customers with terminal illness Doctor’s Note 100% discount off cancellation, refund or ticket change fees.
Planurholiday has implemented various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorized access, modification, disclosure and interference. Planurholiday regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. Planurholiday is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise.
Your personal information will be stored in secured locations and on servers controlled by Planurholiday, located either at our offices or at the offices of our service providers.
We will destroy or re-identify personal information once we no longer require it for our business purposes, or as required by law.